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Description We are searching for enthusiastic, service-oriented Call Center Representatives to join our team on a contract basis. The individuals will be fundamental in providing exemplary customer service by handling a high volume of inbound calls and serving as the direct point of contact for our customers. They are expected to be well-versed in our product to answer questions and assist in troubleshooting any issues that may arise. These positions are based on-site in Pewaukee and require immediate start.Requirements Minimum of 2 years of experience working in a Customer Experience Specialist role or a similar position in the manufacturing industry. Proficiency in using Customer Relationship Management (CRM) software to manage customer interactions. Demonstrated skill in using Microsoft Excel for data analysis and reporting. Proven track record of achieving high levels of customer satisfaction. Strong customer service skills, including the ability to resolve customer complaints and manage difficult situations. Experience working in a customer success role, with a focus on ensuring the success of the customer throughout their journey with the company. Experience in a call center environment, including handling high volumes of customer calls and using call center software. Ability to work collaboratively with other team members to achieve shared goals. Excellent communication skills, with the ability to communicate effectively with customers and team members. Strong problem-solving skills, with the ability to identify and resolve issues in a timely and effective mannerRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Vacancy expired!