Dental Front Office Receptionist

The Dental Front Office Receptionist (DFOR) is responsible for providing excellent customer service while performing front office duties for the NATIVE HEALTH clinics. This includes greeting patients in a positive and friendly manner, answering all incoming phone calls, appointment setting, updating patient information, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, payment collection, payment processing, and other clerical duties. The Dental Receptionists work as a team and are principally responsible for the first contact with patients to ensure optimal patient flow.KEY ACCOUNTABILITIES: Provide excellent customer service to visitors, patients, and staff in person and on the phone.Manages patient registration and eligibility for insurance.Connecting the uninsured and underinsured with enrollment services.Manages dental appointments and provider's schedules.Collect and process accurate payments from individual patients.Supports the organization as needed.