The JP Morgan Private Bank Client Center Team leads the operation of the firm's Client Centers around the world. Our Client Centers allow our banking teams to welcome their clients and conduct business in a sophisticated and secure environment. We are responsible for ensuring that guests and visitors have a first class experience from the time they enter to the time they leave.As a Client Center Manager your primary responsibility will be to lead the day to day operations of the Phoenix Client Center in support of the Greater Phoenix and Southwest Markets. This will entail working in a complex team-oriented and fast paced environment with bankers, product partners and operations teams. The Phoenix Client Center is comprised of 6 private meeting rooms that are able to accommodate meetings and events of up to 24 guests.Job responsibilities
Manage the Client Center reservation books, including reporting and metrics
Oversee Client Center's daily meetings and events
Implement, develop and follow Client Center protocols for all client meetings (meet and greet, security protocols, catering set-up, client management)
Liaise with catering partners and back-of-house staff and conduct weekly BEO meetings
Survey client experience and propose solutions based on feedback as needed
Manage financials to ensure that budgets are met annually
Assist in project analysis and opening of new satellite Client Centers
Liaise with staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors and order kitchen, banquet and office supplies among others
Required qualifications, capabilities, and skills
Bachelor's degree required
3+ years of hospitality, event management, marketing or equivalent experience
Excellent time management and communication skills
Strong quantitative and analytical skills; numerate
Proficiency in Excel, PowerPoint and Word
Ability to work flexible hours and meet deadlines
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans