Five Star AC and Heating Company is looking for a Front Desk/Dispatcher. You will be the lead person who answers the customer call, gathers customer information, schedules, and dispatches the service technician, follows up with the tech and ensures all necessary pictures and documents and information are gathered before they leave the site. The ideal candidate will be flexible, and able to work in a fast-paced environment, where quality and high achievement levels are important.
Scheduling and dispatching drivers to appropriate locations according to predetermined schedules, customer requests or immediate needs
Relaying information such as work orders or other messages to and from work crews
Using telephones, or text messages to contact employees with good communication skills (in and out bound)
Speaking with supervisors or customers to resolve problems, requests for services or equipment
Preparing daily work such as schedules
Preparing work orders for crew or receiving work orders from work crews
Good computer skills
Being in charge of communications within company assigned territories
Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
- Prior residential or commercial dispatching experience
- General office duties
- Phone and computer skills required
- HVAC experience a plus
- Experience in Service Titan a plus
- Ability to communicate effectively with customers - maintaining professional composure in all situations
- Data entry skills with an emphasis on accuracy
After 90 days:
Holiday pay for company identified holidays
Vacation and sick pay