Job Description:
We are seeking a proactive and detail-oriented Customer Service Assistant to join our dynamic team in Scottsdale, AZ. In this role, you will be responsible for assisting with customer inquiries, providing support throughout the ordering process, and ensuring that each customer has a positive experience. Your role will be essential in maintaining customer satisfaction and supporting the success of our business.Responsibilities:Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner.Assist customers with product orders, returns, exchanges, and billing inquiries.Resolve customer issues and complaints efficiently, ensuring customer satisfaction.Provide accurate information about products, services, and order status.Maintain and update customer records in our system.Work closely with other departments to ensure timely resolution of customer issues.Identify and suggest process improvements to enhance the customer experience.