Senior Organizational Change AnalystLocation:Tempe, AZ, USDate: Nov 15, 2024Requisition ID : 18039Join us in building a better future for Arizona!SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.Why Work at SRPAt SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
Pension Plan (at no cost to the employee)
401(k) plan with employer matching
Available your first day: Medical, vision, dental, and life insurance
Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
Parental leave (up to 4 weeks) and adoption assistance
Wellness programs (including access to a recreation and fitness facility)
Short and long-term disability plans
Tuition assistance for both undergraduate and graduate programs
10 Employee Resource Groups for career development, community service, and networking
SummaryThe Organizational Change Management (OCM) Consultant willplan and manage the human side of implementing strategic change and adoption of various IT (Information Technology) and business-led initiatives.What You'll Do
Quickly build an understanding of the client's business, situation, and desired outcome(s).
Coach the client on OCM best practices, lessons learned, and trends, while designing tailored OCM solutions that deliver value and meet the client’s needs and expectations.
Apply structured change management approach and methodology for the people side change caused by projects and change efforts.
Identify potential people-side risks and anticipated points of resistance and develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
Conduct change impact, stakeholder, and readiness assessments, analyze results, and present findings in a logical and easy-to-understand manner.
Support the execution of plans by frontline managers and business leaders.
Create and manage measurement systems to track adoption, utilization, and proficiency of individual changes.
Create and enable reinforcement mechanisms and celebrations of success.
Work with project teams to integrate change management activities into the overall project plan.
Collaborate/partner with sponsors, project leadership and other key partners such as Internal Communications to ensure cohesive change efforts.
What It Takes To Succeed
Certification or familiarity with Prosci or another OCM methodology
Excellent communication skills are important – both written and verbal. Translating technical concepts into layman’s terms is an essential skill. Practicing active listening skills to ensure people feel heard and then implement (or fine-tune) OCM solutions based on feedback.
Strong leadership ability to inspire and motivate teams, manage resistance, and foster a positive environment for change.
Foster collaborative and constructive dialogue to build strong relationships with key stakeholders to gain their support and address their concerns.
Ability to balance multiple time-bound projects while maintaining keen attention to detail.
Ensures deliverables are completed to a high level of quality, on schedule and within budget.
Tolerance for ambiguity, strong prioritization skills, and the ability to work independently and with a large variety of personalities at all levels of business.
Ability to be flexible, demonstrate critical thinking and work effectively in fluid, complex environments.
Experience
5+ years of program and change management experience in a corporate environment preferred.
EducationCompletion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.Hybrid WorkplaceSRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).Drug/Alcohol Policy StatementTo promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.Equal Opportunity Employer StatementSalt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.Work AuthorizationAll candidates must be legally authorized to work in the United States.Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.Nearest Major Market: Phoenix