Job DescriptionAn IT startup in the Bay Area is looking for a Tech Support Specialist to join their team to ensure operations of their sensor fleet specially during non-US business hours and weekends. Th ideal candidate will monitor device health, real time troubleshooting and solve issues that arise to ensure uninterrupted service for customers.Key Responsibilities:
Monitor the fleet of devices, focusing on non-US business hours (Europe/UK business hours) and weekends (occasional), to ensure all devices remain operational.
Respond promptly to system down alerts, performing immediate manual reboots when necessary to resolve device health issues.
If manual rebooting cannot resolve the issue, escalate by notifying customers and engaging with the engineering team for further troubleshooting.
Collaborate with internal teams to improve device uptime by identifying and addressing recurring technical issues.
Maintain thorough and accurate documentation of incidents, troubleshooting steps, and resolutions.
Analyze patterns in device issues and work proactively with the engineering team to optimize monitoring and improve system resilience.
Ensure timely and professional communication with customers during incidents, keeping them informed of issue resolution progress.
To support continuous improvement initiatives, provide detailed reporting on system uptime, recovery times, and incident trends.
Pay range for this position is: $8 - $10We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements2 - 3 yrs of exp (sensor or camera-based solutions, 24hr support)Experience with troubleshooting hardware and software issues (basic knowledge of network IoT)Experience working with a ticketing system Expertise of hardware IoT and network, gateway, Wi-Fi, or communication sensors.Startup experience. nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.