Change Manager

Visa Direct is helping transform global money movement, making it possible for fast and secure payments to travel across the world. Our global network enables companies to send or receive money to billions of endpoints in 190+ markets and 160 currencies using various payment options such as ACH, credit and debit cards, and digital wallets.The Change Manager guides change owners and product managers through established change management processes to effectively assess impacts of changes occurring across the business, collaborate with regions and cross-functional stakeholders to address impacts, create effective readiness plans, and execute communication & readiness activities to drive adoption of new product capabilities, network changes, policies, etc., that support Visa Direct’s product roadmap and strategy to deliver revenue opportunities. The Change Manager is critical to identifying and escalating risks to business readiness.The Change Manager focuses on the people side of change, including business processes, systems and technologies. The Change Manager collaborates with change owners and various partners embedded within sales, solutions and servicing teams to ensure change processes are followed and key controls are met to drive successful implementations. The Change Manager also develops and executes communications to inform internal staff of what they need to know about upcoming changes. The Change Manager also executes governance reviews to ensure all readiness criteria have been met prior to production deployment, as well as documenting all necessary change details to ensure accurate and complete reporting of the change management program to the organization and senior leadership.This is a great opportunity for someone who is looking to play a key role in implementing effective change management and communications across global & regional teams and cross-functional partners.Key Responsibilities:Collaborate with change owners, product managers, process SMEs, and other stakeholders to assess changes by reviewing current state against proposed future state product features and processesVerify Change Management and Visa business processes and controls are met and documentedEnsure readiness plans are developed, socialized and executedEscalate all potential risks prior to change implementation to drive successful deliveryParticipate in program calls for strategic changes, providing Change Management expertise and consultationDocument change details and verify completeness and accuracy of change information in SharePoint ticketing system. Review reporting and highlight discrepancies and gaps with management team.Collaborate with Data & Analytics partner to improve ticket management and reportingReview and update change management plans with stakeholdersCreate and deliver monthly communications to inform staff of change details and assets. Partner with Product Readiness team and change owners to ensure accuracy in information.Verify dashboard reporting provides clear details to inform organization of the change pipeline.Prepare and maintain informational packs for strategic changes for internal review and planning discussions. Collaborate with Learning & Development for communications and training development support.Track, monitor and support usage and adoption of change management activities.Lead discussions with internal leaders to support change management activities.Continuously assess change processes to improve effectiveness.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.