We are looking for a Customer Service Representative to join our Rexel USA team in Fresno, CA! Summary:
The Customer Service Representative I is responsible for providing exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus. The Customer Service Representative I will add value, remove complexity in the process and ultimately free up time, enabling our sales team to develop and grow accounts. Will also have responsibility for jointly managing our most critical key customers.
What You'll Do:Assigned a specific group of accounts that have sales targets and responsibilitiesEstablish, develop, and maintain excellent working relationships with customers, suppliers, and co-workersProject a positive, professional image of the company in all communications with customers, vendors, co-workers, and suppliersPerform duties in a professional manner by promptly providing accurate and thorough pricing quotations, product information, and order informationTake ownership of customer’s requests, inquiries, and concerns promptly; follow through to customer’s satisfactionAct as main point of contact between customer and internal departments to ensure customer satisfactionRespond to all customer requests within same business dayProcess order entry information within same business dayAsk customers pertinent questions to define expectations regarding delivery dates and priceSuggest alternative products when a customer requested product is not availableTake an active role in selecting, sourcing products, and providing solutions to assigned customersReport lost salesWrite credits in a timely mannerAnalyze system generated reports to proactively track, expedite, and communicate to customers any changes in order promise datesStay current with industry trends, products, and services; actively participate in vendor programs and coursesInform customers of industry events, product updates, and promotionsAchieve overall gross margin levels established by management; profitably grow market shareEstablish proficiency in current business system and related applicationsTake lead role in vendor pricing negotiation and special pricing agreement management for assigned accountsProvide collection assistance for assigned accounts as required to support credit departmentCoordinate with Account Manager on strategy and relationship building for assigned accountsAcquire knowledge of the company’s organization, structure, product lines, and policies and proceduresAssist counter sales, as neededOther duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.