The primary purpose of this position is to manage a 4 Wheel Parts Performance Centers retail location (including Service Department) and maximize all financial opportunities. Frequent independent judgments are essential. 4 Wheel Parts also requires that all employees perform all tasks in a safe manner consistent with Company policies. Key Responsibilities
Provides customer service;
Responsible for Company signing Compliance standards (including Service Department);
Reacts with urgency to changing sales opportunities;
Ensures implementation of monthly display packets;
Communicates current market trends to employees;
Communicates the competitor’s activities in the specific market area to Regional Manager;
Ensures compliance with the standards for fixture usage and maintenance;
Ensures compliance to the stockroom (warehouse) standards;
Responsible for Service Department Compliance standards (Eye Protection);
Ensures compliance with the Company dress code policy (including Service Department);
Participates in mandatory training programs;
Ensures employee participation in mandatory training programs (including Service Department);
Interviews and hires; explains employee benefits; conducts employee performance appraisals, processes terminations;
Sells merchandise to Customers, teaches/demonstrates selling skills;
Takes appropriate action on cashier proficiency and related reports;
Ensures compliance with labor agreements, when applicable;
Ensures compliance to quality ordering functions;
Follows up on overstock/under stock conditions to ensure ordering system integrity;
Follows Company policies for freight receiving and freight stocking standards;
Maintains an awareness of daily/weekly sales and takes appropriate action;
Ensures the condition of the facilities are being maintained (including Service Department);
Reviews, analyzes and takes appropriate action on all financial reports;
Ensures the Company assets are protected;
Ensures control of expenses;
Reviews Profit and Loss results with Regional Manager;
Responds to verbal and written Customer comments/complaints/requests;
Ensures daily and weekly time and attendance functions are completed;
Ensures appropriate action is taken on all maintenance/repair needs (including Service Department);
Prepares store for physical inventory;
Complies with defective merchandise handling procedures are followed;
Follows Company policy for freight shipping;
Additional Management functions as assigned;
Supervisory Responsibilities
This position directly supervises subordinate supervisory personnel (Assistant Manager) and non-supervisory personnel and carries out supervisory responsibilities in accordance with 4 Wheel Parts policies and applicable laws. Responsibilities include interviewing, hiring, training, directing, rewarding, disciplining employees, appraising employee performance, resolving complaints, terminations.
Minimum Requirements
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals;
Ability to write routine reports and correspondence;
Ability to speak effectively to both employees and Customers;
Ability to read, write and speak English fluently;
Ability to calculate figures and amounts such as discounts, commissions, percentages and interest;
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form;
Ability to deal with problems involving several concrete variables in standardized situations;
Commitment to providing Customer service that makes our Customers want to shop with us again;
Ability and willingness to move with purpose and a strong sense of urgency;
Ability to work weekends on a regular basis;
Ability to preserve confidentiality of information;
Accuracy and attention to detail;
Ability to organize and prioritize a variety of tasks/projects;
Familiarity with industry/technical terms and processes;
Ability to work within set time frames and fixed deadlines;
Physical Demands
Walk up to 5 hours without a break; up to 12 hours a day
Talk and hear
Use hands to finger, handle and/or feel objects, tools or controls
Lift up to 50 pounds up to 3 feet and carry for a distance of 500 feet
Push up to 25 pounds for a distance of 3 feet
Pull up to 25 pounds for a distance of 3 feet
Frequently required to do the following activities:
Dynamically stand up to 5 hours without a break; up to 12 hours a day
Reach up and out with hands and arms
Lift up to 50 pounds up to 4 feet and carry for a distance of 500 feet
Operate machinery
Occasionally required to do the following activities:
Sit up to 2 hours without a break; up to 8 hours a day
Climb stairs and/or ladders
Balance
Twist upper torso
Stoop, kneel, crouch, and/or crawl
Lift up to 100 pounds up to 3 feet and carry for a distance of 3 feet
Rarely required to do the following activities:
Lift up to more than 100 pounds up to 3 feet and carry for a distance of 3 feet