· Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
· Provide customer with information regarding additional services available.
· Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
· Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
· Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
· Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
· Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work)
· Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
· Report accidents and property damage in an accurate and timely manner.
Minimum Requirements:
· Bilingual (Spanish/English) a plus
· 1-2 years of Supervisor experience
· 1-2 years of customer service experience
· Working knowledge of janitorial equipment
· Working knowledge of OSHA required processes
· Intermediate level of Microsoft programs
· Valid State Driver's License for business travel
· A passion for serving others and helping others to succeed.