Description
Determine eligibility, process enrollment (including families transferred from partnering agencies or other funding sources), and complete certification of families qualified for subsidized child care within designated time frames, in accordance to agency policy.
Conduct appointments to assess family eligibility, collect documents, explain program rules, and assess family's need for program referrals.
Schedule and conduct timely interviews to facilitate family enrollment or continuation of the services.
Effectively manage client activities and changes for a caseload of approximately of 175+ clients, ensuring the highest levels of quality, accuracy, and program integrity. When necessary, collaborate with Fraud Prevention Unit to maintain program integrity.
Complete case transfer requests for out-of-agency transfers, as necessary. Complete transfers to other program funding sources, as necessary.
Provide customer service to families, providers and internal customers. Troubleshoot and provide technical assistance as needed to resolve inquiries and concerns.
Provide supportive referral services to families and providers as needed.
Perform other duties as assigned.
Requirements Possess a minimum of one year of experience in the non-profit sector or equivalent field
Proficient knowledge in compensation and benefits management Demonstrated experience in coaching or mentoring roles Excellent interpersonal and communication skills to effectively interact with diverse groups Strong organizational and project management skills Ability to work independently and as part of a team Proven track record in problem-solving and decision-making abilities Willingness to continuously learn and adapt to new methods and techniques related to coaching Demonstrated commitment to the mission and values of non-profit organizations Proficiency in using computer software such as Microsoft Office Suite Possess a bachelor's degree in a relevant field such as Social Work, Psychology, or Education. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .