Overall Responsibility:Provide service management and support to field service staff and customers while ensuring profitability. Develop, document and implement field service policies, processes, and training programs for field service engineers.Key Areas :
Field Service Management:
Provide service management of field operations while ensuring the profitability of the service business.
Communicate with customers regarding technical and service related issues.
Actively solicit new and existing customers to increase sales revenues.
Coordinate with Customer Service Team on service issues and scheduling.
Coordinate with the Sales Team on service delivery planning to customers and potential customers and provide consultation and guidance on services and presentations to customers.
Travel to field, sales conferences and customer sites when required.
Ensure timely and accurate delivery and recording of service reports.
H/R and Employee Development:
Develop and provide guidance regarding goals, progress and annual performance reviews for each Field Service Engineer.
Work with the Technical Team on development and delivery of service programs and training programs.
Process required documentation and advice for H/R related matters.
Assist with employee placement, planning and hiring processes.
Assist in the development of company procedures and training manuals for Service employees.
Financial Responsibilities:
Review service contracts and service events and communicate with Controller to ensure timely and accurate billing of all service.
Participate in collection efforts with outstanding customer accounts.
Work with Controller to monitor and enforce Field Service adherence of travel expense reporting and policies.
Assist in bonus calculation and salary reviews for Field Service personnel.
General reporting and budget related activities.
Special Projects;
Assist with all special projects as needed.
Qualifications:
Strong sense of team building and customer service
Leadership skills
Solid technical background in MRI and CT service
Ability to multi-task, prioritize and manage time well
Ability to accept responsibility and to make decisions
Excellent organizational and communication skills
Proficient in Microsoft Office
Minimum of 25% travel required
Good driving record
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements (https://www.agilitihealth.com/wp-content/uploads/AAP-Statements.pdf)You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.If you require assistance with your application, please contact recruiting@agilitihealth.com.Primary Job Location:Home Office (CA)Additional Locations (if applicable):Fullerton District/COEJob Title:Divisional Imaging Technical ManagerCompany:AgilitiLocation City:Not ApplicableLocation State:CaliforniaPay Range for All Remote Locations:$83,845.09-$217,871.78This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.