Job Details

ID #52198969
Estado California
Ciudad Orange county
Full-time
Salario USD TBD TBD
Fuente California
Showed 2024-07-30
Fecha 2024-07-30
Fecha tope 2024-09-28
Categoría Servicio al cliente
Crear un currículum vítae

FULL TIME-Entry Level Customer Service Representative Wanted

California, Orange county 00000 Orange county USA

Vacancy caducado!

MUST BE BILINGUAL IN SPANISH/ENGLISH

This role services as an integral part in the continued success and growth of the Company. This position requires a high energy level with a focus towards customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling service calls, preparing and dispatching work to contracted individuals. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer request for maintenance.

Duties:

Schedule customer phone requests for maintenance services into Access Database

Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors as needed

Reassign work as needed, making judgments based on current workloads and priorities

Contact customer to communicate status updates and changes

Professionally field customer complaints and attempt to resolve, involving supervisor when necessary

Validate and perform invoicing transactions in QuickBooks daily

Completed service calls to be invoiced within 24 hours

Maintain confidentiality to customer and employer information at all times

Qualifications:

High School Diploma or Equivalent

Experience in customer service/dispatching

Proficient with computers, Windows applications

Detail oriented

Effective communicator with all levels of customers, staff and management

Ability to work under pressure

Excellent written and oral communication skills

Excellent inter-personal skills and customer service skills

Must have exceptional organizational skills, willing to learn, deadline-oriented.

Maintenance/Construction background would be extremely helpful

Previous related experience a definite plus

Bilingual a Must

Work Schedule: Monday-Friday 8 AM - 5 PM

Benefits Available: Health, Dental, Vision, Retirement, Vacation / Sick Time

Vacancy caducado!

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