About Filo: Filo Dessert Co. is a Middle Eastern ice cream and dessert shop, renowned for its legendary Arabic hospitality and handcrafted treats. We’re rapidly expanding, with exciting new locations coming soon! This is a fantastic opportunity to join our team and grow with us.
Position Overview: We’re seeking a charismatic and outgoing Shift Leader or Entry-Level Manager to join our dynamic team. As a Shift Leader at Filo, you will be the heart of our shop, ensuring exceptional customer experiences while working alongside your team on the front line. You’ll lead by example, embodying the warm hospitality that Filo is known for.
Key Responsibilities:
Work the front line, engaging customers and providing exceptional service
Maintain cleanliness and presentation standards throughout the store
Lead and supervise shifts, ensuring smooth daily operations
Provide legendary customer service with a focus on Arabic hospitality
Train and motivate team members to deliver the best possible experience
Handle customer inquiries and resolve any issues with a smile
Manage inventory and monitor product quality
Assist in opening and closing duties
What We’re Looking For:
Charismatic, outgoing individuals who love interacting with people
Strong leadership skills and a positive attitude
Ability to work in a fast-paced environment
Excellent communication and problem-solving skills
Previous experience in customer service or management is a plus but not required
Arabic-speaking is a plus, but not a must
Why Filo?
Be a part of an expanding brand with ample opportunities for career growth
Gain valuable experience in a fun and energetic environment
Work with a team that is passionate about offering the best desserts and service
Personal and professional growth opportunities
Ready to Join the Filo Family? If you’re passionate about desserts, love meeting people, and are excited about growth opportunities, we’d love to hear from you! Apply today and take the first step toward a rewarding career at Filo Dessert Co.