Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Allied Universal® is hiring a Enterprise Account Portfolio Manager with GSOC experience. The Enterprise Account Portfolio Manager (EAPM) builds strong relationships with a clients’ corporate security executives and leadership across multiple states, while collaborating with branch offices and corporate support functions on key client initiatives.This position sits onsite daily at the client headquarters in Pleasanton, CA and candidate must have GSOC experience.RESPONSIBILITIES:
Experience managing the daily functions of the GSOC, including monitoring alarms, responding to incidents, and maintaining situational awareness
Participate in specialized training for scenarios such as active shooter, workplace violence, natural disasters, and lockdowns, and led regular Table Top drills for team readiness.
Conduct training programs for GSOC operators, supporting their development, and contributed to recruiting skilled team members
Relationship Management and Client Intimacy:
Conduct training programs for GSOC operators, supporting their development, and contributed to recruiting skilled team members
Develop and nurture relationships with enterprise clients and Allied Universal’s branch teams, ensuring service level delivery and customer satisfaction through in person and virtual meetings.
Ability to travel domestic, ranging from 35% to 75% of the time based on client and company needs
Prepare PowerPoint presentations and facilitate client quarterly and annual business reviews
Time and Operational Oversight:
Analyze, report and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform, maximizing efficiency and productivity
Identify and mitigate security risks: develop and implement security protocols, ongoing training, response plans and solutions to maintain contract compliance
Financial Performance and Growth:
Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management; develop strategies to achieve all financial targets
Collaborate with the sales, marketing, and field leadership to lead a contract renewal or rebid process
QUALIFICATIONS (MUST HAVE):
GSOC experience: access control systems (ACS) Lenel,CCure, AMAG;video survielliance systems (CCTV) Milestone, Genetec, Avigilon
Lead the team in monitoring and analyzing threats and incidents, ensuring prompt and appropriate responses.
Coordinate crisis and emergency responses, including lockdowns, evacuations, and alerts for natural disasters, workplace violence, or other critical situations.
Must possess one or more of the following:
Bachelor’s degree in Criminal Justice, Business or a related field with a least three (3) years of management experience in a high -workforce environment or service industry
Associate’s degree in Criminal Justice, Business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
High school diploma or equivalent with a minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
Minimum of two (2) years of account management experience driving customer solutions
Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to collaborate across multiple branches and support departments to creatively support client's satisfaction
Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Ability to travel 35% to 75% of the time based on client and company’s needs
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Military veteran, law enforcement, or contract or proprietary security services experience
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Pay Rate: $109,000-$140,000 per year#LI-CW1Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-California-PleasantonJob Category: Enterprise Accounts, Sales and Marketing