Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections/functions of the library; primarily at the circulation desk. Provides customer service to library patrons.Essential Duties/Responsibilities:An individual must be able to perform each essential duty and responsibility satisfactorily.
Provides customer service by welcoming and registering patrons, issuing library cards, checking out materials and managing patron accounts
Assists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
Checks in and processes library materials as necessary
Accepts and processes fines, fees, or other payments
Provides information regarding programs, events, conference rooms, etc.
Mails library materials as necessary for patron homebound programs
Shelves library materials
Addresses or escalates patron conduct or safety issues to appropriate management
Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
Other duties as assigned
RequirementsAn individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
H.S. Diploma or GED
Two years library experience preferred
Basic knowledge of library systems and databases preferred
Ability to work a regular schedule that may include a combination of days, evenings and weekends
Excellent customer service skills
Knowledge of Microsoft Office Suite
Good communication skills, both written and verbal
English/Spanish speaking is a plus
Physical Requirements:Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves; lift, push/pull, hold/carry of items weighing up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.BenefitsHourly Rate: $16.00Hours per week: 24