R4021Employment TypePart timeWorksite FlexibilityRemoteJob SummaryAs a Service Desk Intern, you will provide phone based help desk support to end users.Job DescriptionWe are looking for a customer service-oriented Service Desk Analyst-Student Intern to provide Level 1 phone-based help desk support to our customers through applying technical knowledge and customer service skills. This position will be part-time and remote .What You’ll Do
Provide General IT end-user support including:
Resetting passwords
Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems
Provide first level contact and convey resolutions to customer issues utilizing a knowledge base
Properly escalate unresolved issues to the next level of support with strong supporting documentation
Utilize excellent customer service skills and exceed customers' expectations
Ensure proper recording, documentation, and closure of all records
Recommended procedure modifications or improvements
Preserve and grow your knowledge of Service Desk procedures, products, and services
What You’ll NeedRequired:
6+ months of customer service experience in a professional industry
Must be an enrolled college student
High school diploma
Strong troubleshooting and documentation skills
Excellent customer service skills
Strong attention to detail and strong communication skills (both written and oral)
Excellent work ethic
Problem-solving skills
Solution driven
Detail oriented
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.
#DNPReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.