MWR Sales Clerk Lead (Starbucks)

Summary Navy MWR Starbucks Barista Lead position creates the Navy MWR Starbucks experience for our customer by providing legendary customer service with prompt service of quality beverage and food products and maintaining a clean, comfortable, and safe store environment. The Lead position is responsible for modeling and acting in accordance with Navy MWR Starbucks guiding principles. Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promotes the culture, values and mission of the Navy MWR Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standards and set a positive example for all employees. Recognizes and reinforces individual and team accomplishments by using existing MWR organizational methods. Maintains regular and consistent attendance and punctuality. Works with other members of the shift, setting the pace, demonstrating proper work methods, conducting on-the-job training, and communicating work assignments to other employees. Leads by example and checks work in progress. Ensures that cash handling, safety, security and food safety & sanitation regulations are being practiced. Reports any employee relations or operational discrepancies directly to the Store Manager. Anticipates customer and store needs by constantly evaluating environment and customer for cues. Communicates information to Store Manager so that the team can respond as necessary to create a positive working environment during each shift. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing alarms or changes in employee morale and performance and communicating them to the Store Manager. Delivers exemplary customer service by engaging and connecting with the customer while responding to their needs. Maintains a clean and organized workspace so that employees can locate resources and product as needed. Adheres to recipe and presentation standards. Ensures the safety of all employees and customers during each shift. Performs other duties as assigned. Requirements Conditions of Employment Qualifications One to two years' experience in customer service operations. Ability to lead by example and demonstrates a positive attitude. Ability to work as part of a team and build relationships. Strong interpersonal skills. Ability to understand and carry out oral and written instructions and request clarifications when needed. Ability to use and maintain tools and equipment. Demonstrates strong work practices which includes sanitation, cleanliness, beverage, and food preparation and handling techniques. Knowledge of cash handling practices and requirements. Ability to operate basic computer programs. Education A high school diploma or GED is preferred but not required. Additional Information Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. All individuals involved in the provision of child care services on a Department of Navy (DON) installation or in a DON-sanctioned program must complete the Installation Records Check (IRC). The IRC includes a check of the Substance Abuse Rehabilitation Program (SARP) records in the Alcohol and Drug Management Information Tracking System (ADMITS) database, a check of the Family Advocacy Program (FAP) records in the Fleet and Family Support Management Information System (FFSMIS), and an installation security/base check via the Navy Justice Information System (NJIS) database and/or other law enforcement systems. This information will be used to determine suitability for the applicant in accordance with criteria for automatic and presumptive disqualifiers, per DoDI 1402.05. Per Department of Defense Instruction (DoDI) 1402.05. Background Checks on Individuals in DoD Child Care Services Programs, incumbents will be automatically disqualified for a conviction in either civilian or military court (to include any general, special, or summary court-martial conviction or if they received non-judicial punishment [under Article 15 or chapter 47 of Title 10, U.S.C]) for any of the following: a sexual offense, any criminal offense involving a child victim, or a felony drug offense. Additionally, the incumbent will be automatically disqualified if he/she has been held to be negligent in a civil adjudication or administrative proceeding concerning the death of or serious injury to a child or dependent person entrusted to the individual's care. Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.