Our professional well-established Medico-legal Group is seeking a Live-Support Assistant to travel to locations to assist physicians in completing medical/legal evaluations throughout California. Useful work experience/qualifications preferably would include direct experience in the medical field as office personnel and/or in the field of Workers Compensation; however, is not required. This is a part-time independent contractor position only. The perfect candidate will be able to commute to appointments as scheduled to various locations throughout the area and needs to be flexible in terms of scheduling.
Our physicians work as QMEs (Qualified Medical Examiners) performing Workers Compensation Evaluations. Examiners travel between each office, evaluating applicants who may have medical injuries resulting from their accidents at work or other events. The contractor will be working alongside the physician during these in-office evaluations. In essence, we need a strong, take-initiative individual to "run the office" by administrating the appointment. Strong communication skills are absolutely essential for this position.
Essential requirements include:
1) Timeliness – always arriving on time which is 15 minutes prior to the first scheduled evaluation
2) Professional attitude – always being professional and also maintaining a pleasant demeanor throughout the day
3) Communication – always communication between the applicant, the doctor and the main Expedient office at all times through email, phone and/or text
4) Administering required documents to the applicants and Scanning them back to the main Expedient office no later than the next business day
5) Ability to handle and troubleshoot issues that could potentially arrive (i.e. need of a translator, office schedule issues, tardy physician, etc…)
6) Confidentiality – maintaining discretion at all times and staying within in the HIPAA guidelines