Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Allied Universal® is hiring a Technical Writer. The Technical Writer plays a critical role in documenting and enhancing the security program for a high-profile customer. Responsibilities include writing, updating, organizing, and formatting various operational and technological documents. By leveraging subject matter expertise, the Technical Writer actively contributes to minimizing contradictions and discrepancies between pre-existing documents or conflicts that may arise during the roll-out of new procedures. This position entails close collaboration with operational teams, where the Technical Writer will participate in meetings and provide insight on new procedures, technologies, and updates to outdated processes. The Technical Writer will also partner with the training team to assist with the creation and review of new curriculum to ensure that new training materials accurately capture the operational documentation.RESPONSIBILITIES:
Develop and maintain standard operating procedures (SOPs) and post orders for security services provided to the client, as well as writing/documenting security policies
Direct oversight over the drafting, editing, and execution of any security SOPs or Post Orders, which have the ability to dictate or change security posture
Create clear, concise, and accurate documentation by gathering information from subject matter experts (SMEs) and conducting independent research
Edit and revise existing documentation to ensure consistency, clarity, and adherence to organizational guidelines
Consolidate multiple sources of information into cohesive and user-friendly documents
Collaborate with cross-functional operations and training teams to gather input and ensure accuracy of content
Create and maintain a comprehensive writing formatting and style guide that aligns with industry standards and best practices
Provide writing inputs to support various projects including proposals, reports, training materials, and client communications
Direct systematic audits; develop strategies to resolve deficiencies
Adhere to project timelines and meet deadlines in a fast-paced, rapidly growing environment
Collaborate with stakeholders to ensure consistent and effective communication of security-related information
Serve as a digital document librarian, curating the organization and maintenance of program documents, including the archiving of superseded materials
Spearhead the creation of a comprehensive program-wide style guide and will formalize a process by which operational teams can request new writing projects
Selection and placement of direct reports; design and implement career development and performance improvement plans; direct, prioritize, and edit work product of staff
QUALIFICATIONS:
Must possess one or more of the following:
Bachelor's degree in English, history, communications, or a closely related field
Technical or professional writing certification
Associate’s degree in English, history, communications, or a closely related field with a minimum of four (4) years of technical writing experience
High school diploma or equivalent with a minimum of six (6) years of technical writing experience
Must possess one or more of the following:
Minimum of two (2) years of work experience as a technical writer
Minimum of five (5) years of experience in a role supporting a program specific to providing technical instruction or guidance
Proven experience in generating technical process documentation, preferably in the security industry
Proficiency in using documentation tools and software, such as Microsoft Office Suite, Google Suite, Adobe Acrobat, and content management systems
Excellent writing and editing skills, with a keen eye for detail and the ability to convey complex information in a clear and concise manner
Strong knowledge of document organization and archiving principles, ensuring accessibility and compliance
Demonstrated ability to collaborate effectively with cross-functional teams, providing valuable insights and communicating complex concepts clearly
Self-motivated with the ability to work independently and proactively seek out information from subject matter experts and stakeholders
Excellent time management skills, with the ability to handle multiple projects and meet deadlines
PREFERRED QUALIFICATIONS:
Experience producing writing for law enforcement, military security, or private security industry
Familiarity with creating project process documents and style guides
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Pay Rate: $90,000-$95,016 / year
PPO # 14417Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-California-San FranciscoJob Category: Enterprise Accounts, Sales and Marketing