Description We are offering an exciting contract opportunity for a Briefing Manager in San Jose, California. In this role, you will deliver world-class experiences for brand’s customer stakeholders. You will work closely with account teams to create customized briefings focused on client business outcomes and initiatives. This long-term contract opportunity is on-site in San Jose, CA. Responsibilities:
Exercise judgment to develop effective agendas and content based on the combined understanding of customer business initiatives, sales objectives, account business plans, and knowledge of products and solutions
Lead kick off and prep calls with discussion leaders and account teams to facilitate customer related information exchange and to support the identification of key messaging for each speaker
Partner with account teams to actively facilitate briefing discussions throughout the day of the briefing
Provide post-briefing analysis of insights and action items for follow-up after the briefing and communicate opportunities for improvement
Conduct timely follow-up communications with the account teams to determine impact of briefings on sales success and track metrics accordingly
Recommend and engage speakers for each visit leveraging a thorough understanding of speaker strengths, presentation styles, and areas of expertise
Proactively evangelize program and interpret reporting to target priority accounts within region
Troubleshoot on-site issues
Identify areas for process improvements and support/lead projects to enhance program offering
Requirements
Requirements:
5+ years of experience in a customer facing role
Experience with presenting and storytelling
Experience presenting at a booth or tradeshow events (not an event manager)
UCaaS (Unified Communications as a Service) or CCaaS (Contact Centre as a Service) experience
Experience using negotiation and influencing skills to ensure our customers have the most effective EBC experience
Experience with in person and hybrid executive briefings or events
Experience working with SFDC and a Marketing CRM
Experience with conference room software
Provide unique solutions and suggestions and be able to pivot when needed
Maintain customer and stakeholder happiness — willing to go the extra mile to ensure a great experience
Understand sales and customer success processes and challenges
A strategic mindset with the ability to pivot on an approach or situation to provide unique solutions and suggestions
Innovation starts with people.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .