Director of Product Management - Cloud Solutions

About the TeamModern application development practices—Agile DevOps, cloud deployment, microservices, and open-source technologies—have revolutionized delivery speed and complexity. However, these advancements have also left Cloud Center of Excellence grappling with fragmented tools and manual processes across operations, cost management and security. The result? Limited visibility into cloud spend, inconsistent governance, and an ever-expanding attack surface.ServiceNow is redefining this paradigm. Our platform consolidates critical CloudOps and security functionalities—including Application Security Posture Management (ASPM), Unified Vulnerability Management, CloudOps Orchestration, and Continuous Compliance—into a unified, single-pane-of-glass solution. By reducing tooling complexity and eliminating alert fatigue, enterprises can streamline cloud compliance, cut costs, and secure their cloud infrastructure.About the RoleAs the Director of Product Management for Cloud Solutions, you will lead the definition, development, and go-to-market strategies for our Cloud Solutions platform. This high-impact, visible role requires strong collaboration across Engineering, Sales, Marketing, UX, Customer Success, and Support to drive the success of ServiceNow’s innovative cloud security and operations solutions.What You’ll Do· Act as the voice of the customer, owning the user experience and driving product enhancements in collaboration with other PM leaders.· Define product specifications, user stories, wireframes, and acceptance criteria, working closely with engineering teams.· Collaborate with engineering teams to plan, prioritize, and execute product release cycles.· Analyze the competitive landscape, identify opportunities for differentiation, and address market disruptions.About You· Hands-on product owner with a customer-first mindset.· A creative, curious, and passionate problem solver.· Obsessed with customer success and dedicated to optimizing simplicity.· Proven ability to succeed in fast-paced, complex customer environments.· Skilled at multitasking and managing multiple priorities simultaneously.