SUMMARY: Olivia Garden, Inc is a growing Beauty Supply Company located in Antioch, California. We have an immediate opening for Customer Service and Office Assistant position.
DUTIES AND RESPONSIBiLiTIES:
Customer Service
Answer incoming customer telephone calls in a courteous and professional manner
Respond to and investigate customer inquiries, concerns, and issues via phone, fax and e-mail in a timely and courteous manner
Contact customers to follow-up on customer issues or order information
Effectively communicate customer issues and concerns to all applicable internal staff members
Maintain working knowledge of products and/or services
Send out mailings, packages via post office or UPS
Process customer returns and credit memos
Office Assistance
Assist with general office functions as needed.
Assist marketing and accounting departments as needed.
Maintain and order general office supplies.
Record customer sales data
Assist with customer invoicing and data entry
QUALIFICATIONS:
1-3 years customer service experience preferred
Computer skills with MS Word, Excel, Outlook
Knowledge of Peachtree is a plus, but not required
Knowledge of Spanish is a plus, but not required
Excellent oral and written communications skills.
Proven ability to handle multiple projects
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
To apply: please e-mail your resume and cover letter in reply to this posting
Principal Only. Recruiters, please don't contact this job poster