SUMMARY: The Bookstore Assistant Manager is able to perform all essential bookseller duties and assists the Bookstore Manager in planning, directing and managing the staff and operations of the store. In the absence of the Store Manager, this role covers all duties of the Store Manager and is able to make critical decisions to ensure the wellbeing of the Store. s.
ESSENTIAL ASSISTANT MANAGER DUTIES AND RESPONSIBILITIES:
Assistant Managerial Duties:
Receives direction from Manager and supports Manager's decisions as communicated to the staff
Independently makes decisions with sole discretion when in the role of Manager on Duty, i.e., when the Store Manager is absent.
Primary responsible person when Store Manager is not available
Is trained in and assists Store Manager in essential Manager duties upon request or in Managers' Absence—i.e. scheduling, payroll, handles customer service complaints, staff issues, etc.
Consistently role models exceptional work habits/customer service for staff
Has authority to hire, transfer, suspend, lay off, discharge, assign, reward, or discipline other employees.
Directs, leads, manages, responds to staff, addresses grievances.
Performs other duties as assigned including being a leader in returns and cycle count projects
Count Drawers, Do Daily Deposit, and Make Bank Run
Act in concert with Manager during hiring including interviews, onboarding and training
Act in concert with Manager during progressive discipline proceedings, including observation, conversations, written documentation and all parts of the process, up to and including termination. This also includes handling confidential employee records
Assistant Managers must show a high level of professionalism in all situations during work hours
Independently leads store projects including returns, cycle counts and other ongoing projects
Follow Copperfield’s policies, be familiar with the store job descriptions, and the current/most recent Employee Handbook and use them as a resource for understanding performance expectations for all members of the team and for providing feedback for expectations.
Understands the relationship with the IWW and adheres to any union contract.
TRAINING & PERFORMING BOOKSELLER DUTIES, KNOWLEDGE AND RESPONSIBILITIES (Must be an expert in these areas when fully trained and must be able to train others in all of the following):
Customer Service & Presentation
Acknowledge arriving and departing customers. Ability to watch the flow of customers and be accessible shoppers
Fully able to engage and answer customer's queries and requests
Ability to be resourceful and think creatively when assisting a customer with a book search
Offer and competently take a customer order
Ability to understand and utilize discount cards
Offer and sell gift cards
Understand customer shipping procedure
Provide excellent customer service to other Copperfield's employees and follow through on all requests
Cashiering/Handling Media
Greet and query customers at register
Handle and ring merchandise appropriately, accurately
Understand and tender all types of payments correctly
Handle money, receipts correctly. Verbalizes transactions
Consistently offers discount card
Understand Void/Refund/Credit procedure/policy
Store Stocking/Merchandising
Demonstrate pride and ownership of store by maintaining cleanliness, organization and attractiveness of store's interior and exterior
Be familiar with store layout, sections and shelving organization.
Ability to assist with pulling/counts of sections.
Shelve accurately while visually merchandising.
Miscellaneous
Fully understand how to read a display screen in Basil
Can use Canva for designs
Familiar with Ingram Ipage
Use telephones/intercoms appropriately, correctly
Prioritize duties appropriately
Maintains neat and organized work space while performing duties
Able to multitask competently
Familiar with new release and other specifically merchandised areas
Maintain reliability in attendance
Knows return/refund/exchange policy and procedure
Be attentive to floor activity/loss prevention policy and practice
Follow employee handbook and use handbook and Job Description as a resource for understanding performance expectations
Follow & lead staff in health and safety guidelines
Other duties may be assigned
MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience managing a staff and retail business
Ability to be resourceful and creative in problem-solving
Comfortable with operating a computer
Communication skills necessary to manage a diverse workforce and to assist customers
Dress and grooming appropriate for working with the public
Experience running events
Able to appropriately represent the store in communication with authors, speakers, their guests and representatives and the public at large.
EDUCATION and/or EXPERIENCE: Two years experience in bookstore retail, including one year with specialty experience. One year experience in organizing, facilitating, or otherwise managing events.
LANGUAGE SKILLS: Strong command of the English language
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift 30 to 40 pounds unassisted and 50 pounds with assistance
Ability to stand for up to two hours at a time