Job Position Summary:
We are looking for an experienced Retail/Office Assistant to join our team. In this role, you will deliver exceptional customer service and retail support across our showroom, phone, and online platforms. You will play an important part in keeping the showroom organized, ensuring an outstanding experience for every visitor, and providing administrative and operational support to the owner — including stepping in when they are away.
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Key Responsibilities:
Customer Service: Provide in-store, phone, email, and online support. Act as the first point of contact for customers, handling inquiries, resolving complaints, and processing orders accurately and promptly.
Showroom Support: Help maintain a clean, organized, and welcoming environment for all visitors.
Administrative Assistance: Support the Owner with operational and administrative tasks, including covering their responsibilities in their absence.
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Requirements & Skills:
Strong record of attendance, reliability, and punctuality
Proven ability to take initiative and be proactive in a retail setting
Clear understanding and track record of delivering excellent customer service
Experience with BigCommerce, Amazon, or online sales is a big plus
Ability to handle customer inquiries and complaints independently and professionally
Excellent verbal and written communication skills; friendly, approachable, and professional
Strong time management and organizational skills; able to multitask and prioritize effectively