This position is for a Department of Homeland Security (DHS), Office of the Immigration Detention Ombudsman (OIDO), Case Management Division contract. OIDO is responsible for independently and impartially resolving complaints received from and on behalf of aliens in immigration detention and for providing oversight of immigration detention facilities within the purview of DHS.The IDCM is responsible for conducting frequent site visits at immigration detention facilities, in teams with other federal and contract personnel, within a specified region and district. Additionally, IDCM’s are responsible for identifying, analyzing, and seeking to resolve complaints related to the conditions of immigration detention.  Each IDCM will report to the Supervisory Immigration Detention Case Manager.OIDO Case IntakeAct as a representative of OIDO, providing explanation of the work and background of the office to detainees and ICE/CBP staff during on-site detention visits.Hold case intake sessions where detainees may have one-on-one interviews and file formal case inquiries to OIDO.Identify, analyze, and seek to resolve complaints related to the conditions of immigration detention.Input cases into proprietary OIDO case management system and triage as needed.Resolve cases on-sight if appropriate / applicable.Conduct post-site visit research and review of cases to resolve and/or refer cases as needed.Internal / External OutreachFacilitate communication between detainees and detention staff regarding the compliance of applicable agency policies and detention standards. Areas of facilitation include but are not limited to the following topic areas: allegations of sexual abuse and assault, identification and monitoring of pregnant detainees, requests for additional resources for detainees.Address facility staff questions or concerns related to specific detainees.Conduct informational sessions where staff can learn and share best practices and responses regarding issues that commonly affect detainee populations (e.g., trauma, abuse, sexual assault, domestic violence, human trafficking, child abuse).Coordinate site-visit meetings with detention staff to discuss findings and potential resolutions to problemsProvide additional services that will support an effective and efficient custody environment, as determined by facility and OIDO leadership.Provide data and reports on the program.Liaise and partner with local, national, and international resources regarding detainee access to resources.Collaborate on, implement, and evaluate facility programming that addresses and supports an impartial and objective approach. To advance the mission of the program and enhance the Immigration Detention Case Manager knowledgebase, the Immigration Detention Case Manager may travel to headquarters and/or other relevant sites, as needed, to participate in training events.