Job Summary
We are seeking an Associate Services Product Manager to lead the development and management of
our services product portfolio, including instrument startup, validation, preventative maintenance, and
repair services. Guided by the company strategic plan, the ideal candidate will be responsible for driving
the growth and profitability of our service products while ensuring customer satisfaction and
operational excellence. This role gathers and prioritizes market requirements from customers and
understands our competitors to be able to define, develop, and release service offerings across Life
Science, Semiconductor, Industrial and Environmental markets. The Services Product Manager
collaborates with sales, service, and marketing teams to promote adoption of the products, facilitate
enhancements, provide training, execute competitive analysis, and generate marketing collateral. This
role is also responsible for maintaining accurate system information for existing service offerings,
collaborating with cross-functional teams to develop and implement new service offerings aligned with
existing instrumentation, and developing or updating sales quoting tools in SalesForce. The position reports directly to the Aftermarket Product Manager and indirectly to the Global Services
Leader and will be located in Boulder, Colorado, USA.Key Characteristics Demonstrated technical background, preferably with hands-on analytical instrumentation experienceDemonstrated strong influencing and interpersonal skillsExcellent project management skills with demonstrated ability to prioritize and execute tasks as defined within a project action planCreative and critical thinking skills to apply to each situationSense of urgency to solve immediate customer issues as they ariseSelf-motivated to own projects and drive results with attention to detailDuties & Responsibilities Collaborate with other product managers to develop and release new service offerings with instruments and consumables. This will include participation in New Product Introductions (NPIs) for associated service offerings as well as optimizing existing service products based on internal and external feedback.Collaborate cross-functionally with Sales, Product Management, and Service Management to support commercial opportunities and execute action plans.Gather and analyze feedback from customers, competitors, internal stakeholders, and market trends and translate those into credible business plans that serve as the basis for product enhancement efforts and other initiatives.Serve as a trusted expert for sales and services by delivering content, training, and support to enable customer success.Manage critical communications on the initiatives assigned, ensuring that customer and business needs are embedded in messaging as the product evolves.Define and track key performance indicators (KPIs) for service products, analyzing data to drive decision-making and optimize product performance.Travel to existing and potential customer locations globally to conduct market research to develop an in-depth, real-world understanding of the applications where Veolia instruments and instrument data are used and how services are performed. Use this voice of customer (VOC) information to drive the development of differentiated services that customers value.Develop and execute the product strategy for service offerings, aligning with overall company goals and market demands.