Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.Job Posting TitleAccount Management Program Analyst - RemoteJob DescriptionThe Account Management Program Analyst is responsible for supporting and executing initiatives that support account management best practices and process improvements for client facing teams. This position partners with internal stakeholders to analyze and develop solutions, establish and manage deliverables and communications specific to Prime’s account management strategic objectives.Responsibilities
Independently execute consistent approach in stakeholder discovery and analysis, assess capability gaps, business requirements definition, define solution scope, and drive recommended solution approach with internal and external teams and technology platforms – all with a goal to ensure superior customer and client experience
Independently develop and execute end to end, consistent operational plans, identifying interdependencies between all initiative level work efforts. For example:
Maintain and enhance process documentation, training materials, tools, templates, and action plan tracker. Develop, maintain, and implement other resources as needed
Establish and host workstream sessions with initiative workstream leads and set expectations
Organize across workstream leads as needed to support account teams as they prep for ongoing client meetings, and enforce expected timelines; monitor for issues and escalate to core leadership group
Support account teams as they gather/prep formal materials for client meetings with input from core leadership group
Support the Salesforce team as a business resource for the maintenance process for product universe and client inventory functionality, along with change management support for additional tool enhancements
Partner with and support business units, cross functional teams and key stakeholders to execute timely, accurate and on-budget implementation of programs, with appropriate change-management activities (communications and training)
Conduct analysis, design solutions, and monitor performance against metrics, business and/or client requirements
Support the identification and analysis of areas where process redesign/improvement can significantly impact efficiency, quality, profitability, and/or competitive position for client-facing teams leveraging appropriate tools, and lead creation of the business case to conduct redesign/improvement
Other duties as assigned
Minimum Qualifications
Bachelor’s degree in Business or related field, or equivalent combination of work and/or education experience; HS diploma or GED is required
2 years of related work experience in healthcare or insurance
Must be eligible to work in the United States without need for work visa or residency sponsorship
Additional Qualifications
Knowledge of best practice methodologies in leveraging partnerships with business and technology project management offices
Experienced at meeting facilitation, conflict management, and consensus building
Strong verbal and written communication skills, including previous experience giving presentations
Capable of handling multiple projects simultaneously and ability to work under pressure with strict timelines
Preferred Qualifications
Pharmacy Benefit Plan (PBM) or healthcare industry experience
Proficient in Microsoft Word, Excel and Power Point with working knowledge of Visio
Minimum Physical Job Requirements
Constantly required to sit, use hands to handle or feel, talk and hear
Frequently required to reach with hands and arms
Occasionally required to stand, walk and stoop, kneel, and crouch
Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Reporting Structure
Reports to a Manager or Director in Client Commitments or Account Management Excellence
Potential pay for this position ranges from $64,700.00 - $97,100.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/careers/benefits/) and click on the "Benefits at a glance" button for more detail.Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.Positions will be posted for a minimum of five consecutive workdays.Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.