Job DescriptionWe are looking for an experienced sales and operations professional that is passionate about sales, renewals, and customer success, and has strong knowledge of the processes and tools used as part of the sales and renewals cycle. You understand the customer engagement lifecycle, processes for managing and closing opportunities, and how to maximize sales tools to gain efficiencies in the sales cycle. You also have experience creating financial and performance reports, analyzing, and interpreting data.You will successfully leverage this experience to drive onboarding and training initiatives, create documentation, provide support to our client success community, and support our organizational tools including engagement with the support and development teams and testing. You will also work with sales and operations leadership to understand the reporting needs of the business and drive the development and management of our reporting outputs.Ideally, you will have 5 years of experience in support renewals, excellent communication and presentation skills, experience with stakeholder management, the ability to determine and implement the best approach to solve complex issues, and a strong desire to work in an evolving environment. Previous experience working in Oracle Service Contracts, Oracle CPQ, and Oracle Installed Base is desired.The role is highly collaborative and will include partnering with contacts in multiple organizations and lines of business, as well as ongoing engagement with our leadership team and Client Success community.This role has a requirement for in Oracle office work three days per week.Key Qualifications
Experience in support renewals.
Strong understanding of sales processes and tools in practice.
Ability to communicate complex information succinctly and clearly.
Experience in sales enablement and training.
Flexibility, agility, and problem-solving skills to operate in a dynamic environment.
Attention to detail, time management and analytical skills.
Ability to organize and understand data to provide actionable intelligence.
Critical thought to identify gaps in data or processes.
Career Level - IC3ResponsibilitiesKey Responsibilities
Build and maintain the process and sales tools components for new hire onboarding and ongoing sales training.
Deliver formal and informal training sessions. Coach new hires and existing team members on process and tools best practices.
Create and maintain clear and concise process and tools documentation for the organization, including best practices and guidance for complex scenarios.
Provide process and tools support to the organization, including requirements gathering and testing and user support.
Create and analyze financial and performance reports; gather requirements and drive reporting enhancements.
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $28.85 to $60.63 per hour; from $60,000 to $126,100 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer