Job Description:
Sonar Spark is seeking a dedicated and customer-oriented Customer Support Assistant to join our team in Denver, CO. In this role, you will serve as a primary point of contact for our customers, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. This is a great opportunity for someone who is eager to contribute to a fast-paced and growing company.Responsibilities:Provide timely and accurate support to customers via phone, email, and other communication channels.Address customer inquiries, provide product information, and resolve issues in a friendly and professional manner.Collaborate with internal teams to ensure efficient and effective resolution of customer issues.Document customer interactions and maintain detailed records of support activities.Assist in troubleshooting technical issues and escalating complex problems to senior support staff as needed.Contribute to improving support processes and customer satisfaction.Ensure follow-up with customers to confirm issue resolution and gather feedback.