Resident Support Associate

Job DescriptionWe are hiring an Resident Support Associate to join our centralized customer support team. This role is primarily responsible for providing inbound and outbound customer support to current residents and prospective customers, serving as an initial point of contact for inquiries related to AIR communities.Where You Will WorkThis position is based in our centralized operations environment and primarily supports customers via phone, email, and online chat. Team members collaborate closely with community teams to deliver exceptional customer experiences.What You Will DoRespond to inbound and outbound customer inquiries regarding community and leasing informationSchedule onsite appointments with leasing consultants for prospective residentsFollow up with leads to highlight community features and encourage toursInitiate and manage follow-up on customer service requestsConduct customer surveys regarding community experienceContact residents regarding delinquent rent accountsUtilize multiple communication channels including phone, email, and online chatNavigate internal systems for tracking, documentation, and issue resolutionRefer complex inquiries to senior team members or appropriate resources as needed