As a Senior End User Technology Engineer, you will use strong technical expertise to ensure delivery of innovative solutions and first-class end user support.You will lead the design, configuration, and management of desktop infrastructure, both on-premise and in the cloud. Playing a critical role in a skilled high-performing team, you will ensure platforms and services remain operational, secure, and compliant, enabling our 365-day-a-year business to function seamlessly.In this role, you will provide 3rd-line maintenance and support for a global desktop infrastructure, keeping endpoints up-to-date and addressing vulnerabilities, security risks, and identifying future technology opportunities. Actively engaging with end users through face-to-face interactions, demonstrating a commitment to delivering exceptional service, will be essential for your success.We seek a leader with strong technical expertise, capable of driving project work using structured methodologies, providing regular updates, and mentoring team members. You will oversee escalated technical issues, ensuring prompt service restoration and ongoing team development.The salary range for this position is between $90,000 to $120,000 annually.