Administrator III - Program Coordinator (Consumer Credit unit)

Administrator III - Program Coordinator (Consumer Credit unit)Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4611238) ApplyAdministrator III - Program Coordinator (Consumer Credit unit)Salary$57,708.00 - $75,600.00 AnnuallyLocation Denver Metro, COJob TypeFull TimeJob NumberLAA-00073-8/24DepartmentDepartment of LawDivisionConsumer ProtectionOpening Date08/12/2024Closing Date8/21/2024 11:59 PM MountainFLSADetermined by PositionType of AnnouncementThis position is open only to Colorado state residents.Primary Physical Work Address1300 Broadway, Denver, ColoradoFLSA StatusExempt; position is not eligible for overtime compensation.Department Contact InformationMercedes Chansisourath, mercedes.chansisourath@coag.govHiring Pay RateSalary note: Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.How To ApplyPlease submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

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Department InformationAre you looking to help protect Colorado consumers? The Consumer Credit Unit (Unit) is seeking an individual to coordinate our licensing for programs protecting consumers from predatory lending, debt collection, student loans and more. The Program Coordinator will train and support licensing staff, ensure consistent and clear communications with licensees, and help maintain and develop the Unit’s Salesforce database. The strongest candidate with thrive in a collaborative environment of public servants dedicated to protecting Colorado consumers. If you are highly organized, with a commitment to consumer protection and public service, this role is for you!WHO WE AREThe Office of the Attorney General/Department of Law is the "People's Lawyer." The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all." Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together.Visit our website to learn more:https://coag.gov/.Description of JobThe Consumer Credit Unit (Unit) enforces the Colorado Uniform Consumer Credit Code (UCCC) (consumer lending); Uniform Debt Management Services Act (credit counseling and debt settlement); Credit Services Organization Act (credit repair); Rental Purchase Agreement Act (rent-to-own); Colorado Non-Bank Mortgage Servicers Act (mortgage servicing); Colorado Student Loan Equity Act (student loan servicing); and the Colorado Fair Debt Collection Practices Act (debt collection). The Unit issues licenses to supervised lenders, collection agencies, student loan servicers, and debt-management companies; and receives notification filings from retail sellers, sales finance companies, rent to own companies, and mortgage servicers. It conducts compliance examinations of licensees and notification filers; investigates and disciplines companies and individuals suspected of violating the law. The Unit works with the Consumer Credit Enforcement Unit (CCEU) to bring enforcement actions in administrative and state district courts. The attorneys and legal assistants prepare the enforcement actions including but not limited to complaints, other disciplinary actions such as letters of admonition, assurances of discontinuance, settlement agreements, and final orders.POSITION SUMMARYThe Program Coordinator will provide coordination and ensure consistency for the Unit’s regulatory programs to meet the legal, licensing, complaint, and system objectives. This position is responsible for participating in development and maintaining the Unit’s Salesforce database to collect, organize and maintain data concerning licensees and complaints. The position will have a leadership role in project management for the Unit, including but not limited to database projects, consumer restitution, Unit outreach projects, and workflow efficiency projects. This includes responsibility for project development, documentation, monitoring and tracking progress, reporting project status and managing deliverables. This position will ensure the continual and consistent internal operations by developing any guidelines and procedures policies and procedures for approval by the Administrator, and subsequently implementing any needed process changes required. This position manages all Unit technical operational processes to ensure all processes are meeting the goals of the Unit.WHAT YOU WILL DO Job duties include, but are not limited to the following: Licensing Program CoordinatorAnalyze current processes, statutory requirements and the business needs of the Unit and then by applying the analysis to develop the work processes necessary to meet the objectives of the licensing programs.

Determine language and general content needed on applications to ensure compliance with statutes and rules and to further a more efficient administration of the programs’ acts, then making recommendations to the Administrator and Deputy Administrator

Create instructions and FAQs to assist applicant compliance with licensing requirements

Develop the guidelines and work processes for the Unit to efficiently license and register companies to do business in Colorado

Create, designing and overseeing the Unit’s regulatory content on DOL’s website

Develop the training and then overseeing the implementation and compliance of Unit with the licensing programs

Develop statistical analysis and creating reports to assist the Administrator in making informed decisions

Perform periodic and regular analytical review of the Unit’s licensing programs to ensure adherence to the established guidelines and processes and then tailor and implement any necessary changes to ensure the Unit is meeting is statutory requirements and business needs.

Unit Project Manager Manage projects that impact the business and regulatory practices of the Unit.

Research, evaluating and recommending courses of action in a given project in order to achieve Unit objectives

Act as the primary point of contact for the Unit with vendors or other pertinent stakeholders involved in the project and as the Unit’s point of contact for any RFP processes by assisting with the development of the RFPs, attending vendor presentations and making recommendations to the Administrator and Deputy Administrator

Oversee project documentation

Monitor and report project status, tracking accomplishments, resolving issues and change initiatives, and deliverables

Work with and coordinating all other pertinent parties to ensure that all tasks within a given project are completed on time, within budget or other identified resources, and to full completion as determined by the scope of the project

TrainingEstablish areas of needed training both technical and substantive

Provide training to new employees with Unit’s statutory requirements and workflows and processes

Complaint Program Technical SupportCoordinate the complaint program for the Unit in order to support the objectives of the Unit’s regulatory responsibilities.

Analyze current processes, statutory requirements and the business needs of the Unit and then by applying the analysis to develop the work processes necessary to meet the objectives of the Unit’s regulatory enforcement responsibilities. P

Provide input to develop and maintain the Unit’s SalesForce database to collect, organize and maintain a large volume of complaints

Create and implement the guidelines and processes for the collection, input, storage, retrieval, and investigations of complaints

Identify the relevant data for collection and then retrieving the data necessary for statistically analysis to identify trends and/or changes in industry practices that are contrary to statutory requirements

Manage the mechanisms of communication to the agencies and the public on behalf of the Administrator

Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act. Salary will be paid on a biweekly basis. This recruitment may be used to fill multiple Administrator positions in the Consumer Protection Section.Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsWHAT WE ARE LOOKING FORMinimum Qualifications and Substitutions: Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated.

Six (6) years of professional experience in regulatory licensing/compliance, professional administration experience with either a regulating body or a regulated entity or managing/administering public sector programs and one year of Salesforce experience.

OR

Graduation from an accredited college or university with a bachelor's degree in business, public administration, communications, social sciences, political science or other related field AND two years of professional experience in regulatory licensing/compliance, professional administration experience with either a regulating body or a regulated entity or managing/administering public sector programs and one year of Salesforce experience.

OR

A combination of related education and professional experience in regulatory licensing/compliance, professional administration experience with either a regulating body or a regulated entity or managing/administering public sector programs and one year of Salesforce experience total equals six (6) years.

Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree.Preferred Qualifications: If you possess any of the following, specifically include the details on your application, as this information may be used to assess your qualifications and may be used to determine the top group of applicants.

Project management skills

Program development and management skills including data analysis

Experience with databases and the relational correlation with workflows

Experience in interpreting and analyzing statutes and regulations

Writing, reviewing and editing skills

Ability to plan, create and implement training

Experience with quality assurance and performance improvement processes

Regulatory experience involving alleged violations of federal, state, or municipal statutes

Conditions of Employment:

Applicants must pass a thorough background investigation prior to appointment.

Attend occasional out of state conferences

Hybrid flexible work arrangement option available

Colorado Department of Law participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Supplemental InformationHOW TO APPLYRequired Application Materials

A completed State of Colorado Application: Applicants are responsible for ensuring that the application provided is fully completed and clearly describes their education, training and experience as it relates to this position. Applications left blank or marked “See Resume” will not be considered.

Resume

Cover Letter: A detailed cover letter explaining your interest in the position, any information regarding your skills, qualifications, accomplishments, etc. and how you meet the listed preferred qualifications is due at the time of application.

Veteran’s Preference: In order to be considered for veteran’s preference you must attach a copy of your DD214 forms as well as any documentation required to prove disability or marital status.Your application will be reviewed by a qualified Human Resources Specialist to determine if you meet the minimum qualifications for this position. If your application does not demonstrate that you meet the minimum requirements, you will be notified that you will not proceed in the selection process for this position. If your application is rejected and you have questions, you may contact Mercedes Chansisourath at 720-508-6593 or mercedes.chansisourath@coag.gov . Assessment Information:Colorado Revised Statutes require that all state employees be hired and promoted through comparative analysis of merit and fitness. Upon meeting the minimum qualifications, the next phase of the process is typically a structured application/resume review by a panel of subject matter experts against the job duties and/or preferred qualifications in this job announcement to determine technical competence, depth and breadth of experience and potential job fit.

Technical Competence – Technical experience as it relates to the duties outlined in this job announcement.

Depth and Breadth of Experience – Experience that covers multiple areas outlined in this job announcement and demonstrates the level of responsibility assigned.

Job Fit – Experience will be evaluated to determine how well experience aligns with and meets the business needs of this position. Current experience is preferred.

It is imperative that the “Work Experience” section of your application is complete and specifically addresses your qualifications, experience, work product, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, and Preferred Qualifications as listed above. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your inclusion in the final pool of eligible applicants as the materials may be used to identify a top group for additional assessment or establish an eligible list for referral to the hiring manager for final consideration.Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand delivered within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go tospb.colorado.govor refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8,Resolution of Appeals and Disputes, atspb.colorado.govunder Rules.WHY WORK FOR USWe Embrace FlexibilityWe aim to produce outstanding work product for our clients, be efficient with our time, and support each other as team members – which also means we embrace flexible working arrangements when and where possible. We Are Committed to Diversity, Equity and InclusionAt the DOL, our commitment to DEI is thriving. We know that we are better together when our differences are valued and everyone is inspired and empowered to contribute. As such, we strive to provide a safe environment where individuals feel valued and respected for who they are; demonstrate a behavior and mindset where differences are welcomed, and individuals are treated equally and empowered to do their best work; and promote growth and innovation through a diverse workforce. We empower an active Diversity Equity & Inclusion Impact Team that creates approaches to ensure safe spaces and a culture supportive of people being their authentic selves, hosts events and programs on DEI areas important to our employees, enables development and sustainability of resource groups that give a voice to historically marginalized populations, focuses on retaining our incredible talent, and more! If your professional goals include promoting growth and innovation with colleagues who recognize that we are better together when our differences are valued and respected, then DOL is your place to be!We Have Strong Core ValuesOur core values drive our actions. At the Department of Law, we are: 1) principled, maintaining the highest ethical standards, rigorous legal analysis, and careful evaluation of facts; 2) public servants, who are always ensuring our work is not about us, but instead is about the people of Colorado; 3) innovative, by seeking to identify the best approach, make deliberate decisions, and look to improve; and 4) "better together," by working to support each other and collaborate.We are Committed to Developing our EmployeesWe are deeply invested in our talent and regularly provide meaningful opportunities for personal and professional growth through training and coaching. Further, our professional development and performance goal setting process is collaborative and ongoing, and aimed at helping our employees grow and succeed.We Offer Excellent BenefitsIn addition to the comprehensiveState of Colorado benefits package (https://stateofcoloradobenefits.com/) including competitive medical and dental health plans, employer-paid life insurance, paid holidays, retirement plans withColorado PERA (https://www.copera.org/members/retirement-benefits) , and vacation and sick leave earned each month, there are many other unique benefits that we offer, including:

Medical (https://www.colorado.gov/pacific/dhr/medical) anddental (https://www.colorado.gov/pacific/dhr/dental) health plans

Employer-paid life insurance

Paid vacation and sick leave earned each month

11 paid holidays per year

Public Service Loan Forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) – A borrower may qualify for forgiveness by making 120 on-time payments while employed full-time in public service, if they have certain kinds of federal loans in a qualifying repayment plan

Free access to an on-site fitness center

Strong, flexibleretirement benefits (https://www.copera.org/sites/default/files/documents/5-112a.pdf) including 401K and 457 plans

Distinctive career advancement opportunities throughout the State personnel system

Excellent work-life programs, such as flexible work schedules, professional development opportunities, and an employee discount program

To learn more about our benefits visit:https://www.colorado.gov/dhr/benefits.The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Department of Law is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Julie Christopher at hr@coag.gov.The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.01 DOL: Residency: Applicants for State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency?

Yes

No

02

DOL: A resume and cover letter are required along with the completed employment application. These documents can be submitted using the "Attach" feature. Please confirm that you have submitted all required documents.

Yes

No

03

Please describe your experience with regulatory licensing or compliance, professional administration experience with either a regulating body or a regulated entity or managing or administering public sector programs.

04

Do you have Salesforce experience?

Yes

No

Required Question

AgencyState of ColoradoAddressSee the full announcement by clickingthe "Printer" icon located above the job titleLocation varies by announcement, Colorado, Websitehttps://careers.colorado.gov/ApplyPlease verify your email addressVerify Email