We're looking for a friendly and efficient Customer Service Rep/Expediter to join our team at our Lakewood location. In this role, you'll be the vital link between our customers and our products, ensuring smooth order processing and exceptional customer satisfaction.Respond to customer inquiries via phone, email, and chat, providing accurate and helpful informationProcess customer orders efficiently, ensuring all details are correctly entered into our systemExpedite orders as needed, coordinating with our logistics team to meet customer expectationsTrack and update order status, proactively communicating with customers about any changes or delaysResolve customer complaints and issues in a timely and empathetic mannerMaintain detailed records of customer interactions and transactionsCollaborate with others to ensure customer needs are metIdentify and escalate complex issues to appropriate team members when necessaryStay updated on product information, promotions, and company policies to provide accurate information to customers