If you have great leadership and customer engagement skills and you want to find yourself in an environment that challenges you while rewarding you for high performance, and you are looking for a place to grow and expand, this could be the job for you!If so, read on!Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.We offer:
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Health benefits
401(k)
Paid Time Off
The Technical Support Supervisor, NA is responsible for working with the Technical Support Manager and Customer Resolution Team to develop and supervise operational metrics, lead problem solving activities when metrics are not meeting goals, implement and execute effective daily management. The Supervisor will lead Technical Support Agents by hiring and training new associates, coaching and mentoring, and monitoring/appraising individual performance!This position is part of the Technical Support team located in Loveland and will be on-site.In this role, a typical day will look like:
Performs people leader functions including hiring, training, performance reviews, and performance management. Coaches and mentors team members.
Execute operational objectives and work plans, and delegate assignments to associates. Handle daily scheduling and adjustments.
Act as a liaison between Technical Support and cross-functional departments to relay Voice of Customer (VOC) and drive continuous development
Responsible for supporting development of Technical Support Knowledge Base
Identify and manage customer concerns, utilizing cross-functional relationships to come to ‘great outcome for everyone’ solutions.
Support all levels of incoming technical and customer support questions from internal and external customers providing timely, accurate answers by delegating to appropriate resources
Establish a long-term customer relationship with thorough follow-up and contact
The essential requirements of the job include:
High School degree required; Bachelor’s degree in STEM or related field or equivalent experience preferred
5+ years of proven experience in service and/or support environment
Minimum 1-year experience in management or leadership preferred
Strong Microsoft Office/MS Excel skills with the ability to analyze relevant data and key business metrics for problem-solving and decision-making required
Basic knowledge of customer support processes (i.e. pricing, returns, delivery, etc.)
Experience with Salesforce (SFDC), Cisco, and Oracle a plus
US ONLY :The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.The compensation range for this role is $70,000 - $85,000 USD per year. This job is also eligible for Bonus Pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.Unsolicited AssistanceWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.