Logistics Specialist - Coffee

The Logistics Specialist NAM will support the execution leadership in North America supporting key logistics operations and driving technical excellence across freight, customs, and warehousing. This role complements the strategic scope of the NAM Supply Chain Manager by focusing on operational depth, process optimization, and hands-on problem solving. The position reports directly to the NAM Supply Chain Manager. Oversee daily import logistics operations in close cooperation with NAM’s Supply Chain Manager, traders and local logistics service providers, including customs clearance, freight forwarding, and warehousing, with a focus on resolving complex issues and ensuring operational continuity. Lead technical negotiations for maritime container freight for the US market, benchmark rates, and provide transparent reporting to support commercial pricing in close collaboration with local traders. Provide logistics market intelligence to Merchants on freight trends, space availability, local port congestions, and contract pricing efficiency. Review and reconcile actual vs. accrued supply chain costs, advising on corrective actions and cost optimization. Resolve operational issues related to freight and warehousing, escalating when necessary and ensuring timely resolution. Develop and maintain logistics SOPs aligned with global standards and platform vision. Support customer-centric strategies by adapting logistics procedures to local market demands and commercial plans. Serve as subject matter expert on custom regulations, import/export regulations, and ERP logistics processes. Collaborate on global platform developments and contribute to ERP enhancements. Organize training sessions and develop backup rotations to ensure team resilience and knowledge continuity. Maintain execution customer profiles and SI templates, supporting CRM and commercial alignment. Contribute to execution KPIs reporting and risk identification, supporting broader execution management initiatives. Assist in structuring negotiations with logistics service providers, including warehouses, forwarders, and customs agents. Act as backup for the Freight Desk in Geneva, ensuring continuity and responsiveness in freight-related matters.