Customer Experience Specialist

Description We are offering a contract to hire employment opportunity for a Customer Experience Specialist in Washington, DC. As a key member of our team, you will be tasked with providing exceptional customer service via phone and email, managing client accounts, and troubleshooting issues related to our online survey tools. Responsibilities: Manage the complete survey process, including sale, setup, customization, launch, technical assistance, and report generation. Provide clear instructions for all steps related to administering the online survey. Respond to customer inquiries and provide support via phone and email. Process orders and payments over the phone. Maintain accurate customer records and track daily activities related to client accounts. Redirect emails or calls to the appropriate team member or department as necessary. Troubleshoot customer issues related to online survey access and responses. Ensure a high level of customer service by being responsive to customer needs. Use CRM and other platforms to manage customer interactions and track progress. Adopt a methodical approach to day-to-day processes and problem-solving. Requirements Proficiency in CRM software, preferably Salesforce DX and Salesforce Platform. Demonstrated experience in answering inbound calls in a call center environment. Proven ability to assist customers with various inquiries and issues. Familiarity with billing functions and processing customer transactions. Excellent customer service skills with a focus on superior customer satisfaction. Prior experience in a customer service role, preferably in a call center. Ability to handle customer complaints and provide appropriate solutions. Strong communication skills, both written and verbal. Proficiency in managing customer databases and updating customer information as needed. Ability to work in a fast-paced environment and handle high call volumes. Demonstrated ability to work collaboratively in a team environment. Strong problem-solving skills and the ability to think critically under pressure. Willingness to learn and adapt to new technologies and systems. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .