Vacancy caducado!
DescriptionSAIC is seeking VIP Desktop Support in Washington, DC to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) program to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.NOTE: This role is fully onsite in Washington, DC.JOB DESCRIPTION:
Primary VIP POC for all break/fix support of District infrastructure components
Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
Install and test personal computers, printers, and other peripherals
Configure operating system, load shrink-wrap programs and other application software programs
Troubleshoot printer, computer, and peripheral incidents
Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems
QualificationsREQUIRED EDUCATION AND EXPERIENCE:
Associates and six (6) years or more of related experience; Additional experience accepted in lieu of degree
Experience in Tier II helpdesk environment
Experience installing and configuring Windows 10 and MS Office 365 applications
Experience using ServiceNow, or a similar ticketing system
Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. (after hours support may be required on an infrequent basis)
Must be willing to travel when necessary
Must have a valid driver’s license
REQUIRED CERTIFICATIONS:
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
REQUIRED CLEARANCE:
Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
Must be a current US Citizen
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.SAIC accepts applications on an ongoing basis and there is no deadline.Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2409508SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
Vacancy caducado!