Olive Lebanese Eatery, located at 1100 N. Glebe in Arlington, is currently searching for a front-of-house manager.
We are seeking an experienced and customer-focused front-of-house manager to join our team. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a track record of managing successful front-of-house operations in a restaurant setting. The Front-of-House Manager will be responsible for ensuring a high standard of service, customer satisfaction, and efficient operation of the dining area.
Our Hours of Operation are Monday - Friday, 8 am -7:30 pm, and Saturdays 9 am - 3pm. No Sunday!
$15.00-$17.00 per hour
Key Responsibilities:
Customer Service: Ensure exceptional customer service by greeting guests, addressing their needs, and resolving any complaints or issues promptly and professionally.
Staff Management: Recruit, train, and supervise front-of-house staff, including hosts, servers, and bartenders. Schedule staff shifts and manage daily staffing levels to ensure optimal service.
Operations Management: Oversee the daily operations of the dining area, ensuring a smooth and efficient service flow. Coordinate with the kitchen and bar to maintain seamless service.
Quality Control: Monitor the dining area to ensure cleanliness, proper setup, and adherence to service standards. Conduct regular inspections and implement improvements as needed.
Sales and Marketing: Promote special events, seasonal menus, and other restaurant promotions. Collaborate with the marketing team to develop strategies to attract and retain customers.
Inventory Management: Manage front-of-house supplies, including tableware, linens, and beverages. Monitor stock levels and place orders as necessary.
Monitor sales and expenses and work to improve profitability.
Health and Safety: Ensure compliance with all health and safety regulations, including food safety standards and emergency procedures. Staff should be regularly trained on safety practices.
Customer Feedback: Gather and analyze customer feedback to identify areas for improvement. Implement changes to enhance the guest experience.
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Qualifications:
Experience: Minimum of two years of experience in a front-of-house management role within the restaurant industry.
Skills: Strong leadership and interpersonal skills, excellent communication abilities, and a customer-focused mindset.
Organizational Ability: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Problem-Solving: Ability to handle stressful situations, resolve conflicts, and make quick decisions.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.
Knowledge: Understanding of restaurant operations, customer service standards, and health and safety regulations.
Benefits:
Competitive salary
Paid time off
Employee meal discounts
Opportunities for professional growth and advancement
How to Apply:
Interested candidates should submit their resumes and cover letters detailing their relevant experience and why they are the ideal fit for this position to this ad or on our website, www.olivelebaneseeatery.com. Please include “Front of House Manager Application” in the subject line.
Olive Lebanese Eatery is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This job description is intended to outline the general duties and responsibilities of this position. It is not a comprehensive list of all possible job tasks, and the employee may be required to perform other duties as assigned.
Feel free to let me know if you need any adjustments or additional details!