Customer Service Rep Food Pantry Clerk

Customer Service Representative Food Pantry ClerkHours will be Tuesday, Wednesday and Thursdays 9:30AM to 6PM Fridays 8:30 and to 5 PM and Saturday 9:30am to 2PM(40 Hours Per week)Starting Hourly Wage $16.00/per hourSUMMARY: This position, Customer Service Representative, is in our Wilton Manors center as well as various Pop-Up Events throughout South Florida. The Customer Service Rep. is responsible for creating a welcoming environment in the Food Pantry, packing client food menu orders, and ensuring that clients are eligible for services.ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Knowledge of basic computer skills, Other duties may be assigned. WOW Customers over the phone, online chat, or email. Ability to multi-task and adapt to changes quickly. Enthusiasm and a Be BOLD attitude with great customer service skills. A problem solver with keen attention to detail. A WORK Together approach with open communication, excellence in service, integrity, and accountability. Knows how to address customer concerns creatively and share feedback with other teammates. Build TRUST by working as a team member, as well as independently, with minimal supervision. Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied. Completes intakes on assigned customers, ensuring all paperwork is completed and up to date. Conducts SBIRT screenings, updates CD4 and Viral Load numbers, makes referrals, documenting all in PE. Packing groceries/orders in the food pantry when needed. Delivers groceries/Bring groceries out to customers when needed. Ensures each customer served signs product receipts electronically and receives the correct order. Assist client with menu selection. Takes food orders, assisting clients with selection of medical tailored menus. Maintain strict confidentiality in accordance with HIPAA regulations and TPC policy. Presents a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties. Working closely with other departments as necessary to maintain client updates. Ability to work quickly and effectively while maintaining a calm atmosphere. Must be willing to be of assistance to those in need. Organize, scan, file, and track all billed receipts. Accurately completes data entry necessary for billing, maintaining a QA Score over 95%. Assists with all grant requirements by ensuring proper intake, reassessment, access, and documentation. WELCOMES customers who arrive without appointments or walk-ins. Schedule appointments, clients are placed on the call back list/client must be contacted before the end of the business day. Calls clients who have not picked up groceries in a few months.SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.Written Communication - Writes clearly and informatively; Able to read and interpret written information.Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.Ethics - Treats people with respect; Keeps commitments.Motivation - Sets and achieves challenging goals; Measures self against standard of excellence.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.Professionalism - Approaches others in a tactful manner; Reacts well under pressure.Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.Quantity - Completes work in timely manner; Works quickly.Safety and Security - Observes safety and security procedures; Follows all driving rules, regulations and laws; Reports potentially unsafe conditions; Uses equipment and materials properly.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.QUALIFICATIONS: Verbal communication skills. Written communication skills. Strong Customer service skills. Understand client eligibility/qualifications.EDUCATION AND/OR EXPERIENCE: This position requires High School or GED. Must be willing to be of assistance to those in need. Bilingual is highly preferred (creole-English and/or Spanish-English).LANGUAGE SKILLS: Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Benefits:Poverellooffers the following benefits after 90 day probation period has been completed:Medical Insurance with Florida Blue is offered after 90 day probation periodOther Insurances offered, Dental, Vision, Critical Illness, Term Life Insurance, Short Term DisabilityParticipation in our 401K planPaid Holidays and Vacation TimeHuman ResourcesPlease apply online with Poverello Center Inc at: https://poverello-center-inc.prismhr-hire.com/job/503946/customer-service-rep-food-pantry-clerk?s=cl