Front Desk Receptionist / Administrative Assistant Location: On-Site | Type: Full-Time | Level: Entry Level Industry: Insurance / Member Services / Customer Service
About Us
Here at Health Connector Group, we’re a team of solution-oriented Healthcare Member Experience Specialists dedicated to creating positive, meaningful experiences that build trust and long-term satisfaction. Every day, we use creative problem-solving tailored to each member’s needs to resolve concerns in a fast-paced, rewarding environment.
Every role here matters — and our Front Desk Receptionist / Administrative Assistant is often the very first impression our visitors receive. We’re looking for someone who takes pride in being that first point of contact and performs administrative tasks with the highest level of professionalism.
For the right individual, this role offers a strong opportunity for growth. We value promoting from within, and a successful Front Desk Receptionist / Administrative Assistant can grow into other roles within operations, member services, or administration as the organization continues to expand.
What We’re Looking For
Punctual and reliable – you understand the importance of being on time and present
Detail-oriented – you notice the small things that keep the front office running smoothly
Excellent at time management and prioritization – you can juggle multiple tasks without dropping the ball
Proactive rather than reactive – you anticipate needs and stay a step ahead
Calm and collected under pressure – you maintain a professional, friendly demeanor even on busy days
Service-driven – you genuinely enjoy helping people feel heard, supported, and taken care of
Professional in communication – both written and verbal, with a warm and respectful tone
Key Responsibilities
Serve as the first point of contact for visitors in a fast-paced healthcare call center environment
Greet visitors warmly and ensure they are directed to the appropriate person or department
Answer, route, and manage a high volume of phone calls in a courteous and efficient manner
Maintain a clean, organized, and professional front desk and lobby area
Support administrative tasks such as data entry, filing, scanning, and handling incoming/outgoing mail
Assist with scheduling, appointment reminders, and basic member inquiries as needed
Communicate clearly with internal teams to ensure smooth front office operations
Protect company privacy and handle sensitive information with discretion and confidentiality
How to Apply
If this is you, we’d love to hear from you!
Please submit your resume and include a brief note telling us:
About your experience supporting the administrative functions of an office or organization, and
A time you helped someone stay calm, feel heard, or change their mind — and how that skill might show up in this role.
Please feel free to give us a call after submitting your resume to briefly introduce yourself.
We look forward to learning how you can contribute to the member experience at Health Connector Group.