We are looking for someone that could work 1pm 5:30 pm
some morning when needed.
Responsibilities , Duties but limited to:
Answer multi incoming customer calls.
Be clear, compelling and personable in all communication with customers.
Respond to customer requests, resolving issues.
Be professional and establish customer rapport, encouraging repeat business.
Support for Lead Dispatcher
Assist in relaying accurate information to technicians, ensuring proficient, quality customer experiences.
Assist in updating customers throughout the day on the technician’s progress.
Maintain accurate records
Organize data for easy retrieval