Remote PositionWhat do we do?We protect and secure the places people live and the things they buy. But we
never forget what matters most. It's the businesses and the people around
the world that depend on Assurant to keep life moving forward.What is a Customer Care Specialist?A Customer Care Specialist is a key position within Assurant because you are
the voice of our organization and clients. You are highly valued as our
customer's primary point of contact and care about helping others. The
Customer Experience is at the forefront of all you do, exceeding
expectations at every turn. You are a listener and problem solver and believe
in quality. You enjoy being on the phone, and customers hear your smile as
you patiently help them find a resolution.When you start, we train you:It's a combination of "classroom" & "on-the-job" training that is
typically four weeks long, but the duration can vary
Classroom training hours are typically Monday through Friday from 9 am - 4
pm with a lunch break
Upon completion of classroom training, you will receive your regular shift
& start working those hoursPrimary Job Responsibilities:Handle inbound calls from our customers by researching and resolving
loan-level inquiries in hazard insurance, mortgage banking, and property loss.
This role requires listening to our customer's concerns and showing empathy
while resolving their issues.
Because every customer is different, we expect you to take the initiative to
truly understand our customer's current challenges, solve them, and use
your expertise to proactively help them avoid future challenges.
You may be asked to participate in special projects, assume new
responsibilities, and adjust priorities as requested.
A robust paid training environment enables you to learn the business, the
systems, the policies, and most importantly, how to effectively engage
and resolve customer challenges. Training will be a combination of
classroom, online and side-by-side observations.The Ideal Candidate Will Have The Following:Strong attention to detail
Love talking to people and having the ability to WOW customers on every call
Excellent verbal, written, and listening skills
Relentless drive to own the customer's problem and resolve it
Ability to adapt well to change
Ability to work well in a fast-paced work environment
Ability to think outside of the box to resolve problems
Ability to multi-task using technology, including call handling, loan
level review, and call documentation
A minimum high school diploma or GED and one year of work experience required
College degree with 0-1 year of work experience preferred
Bilingual (Spanish)