Job Description:
As a Customer Service Officer at Captura Hall, you will be the primary point of contact for our valued clients. You will ensure that every interaction reflects our commitment to excellence, resolving inquiries efficiently, and maintaining a high standard of client satisfaction. This role offers the opportunity to grow within a professional and supportive environment.Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and in-person.Resolve customer issues and complaints with empathy and efficiency.Maintain detailed and accurate records of customer interactions.Collaborate with internal teams to provide timely solutions and improve processes.Support ongoing initiatives to enhance the overall customer experience.