Systems Architect, Integrations

The Systems Architect at Redzone is a critical, customer-facing role responsible for managing and executing the lifecycle of data integration projects. Serving as a hybrid Technical Project Manager and Integrations Specialist, you will guide customers through the discovery, planning, configuration, and deployment of reliable data pipelines between Redzone and their third-party systems (such as ERPs or CMMS platforms).This role requires a technical generalist who excels at driving project milestones, managing customer relationships, and using platform tools, including AI-assisted middleware tools like Boomi, to perform hands-on configurations. You will ensure seamless data exchange across Redzone's core integration pathways: SFTP, Public RESTful APIs, Single Sign-On (SSO), and OPC UA Automation.This position is full-time, exempt, remote and based in the United States. Employee may be required to travel occasionally, up to 10% annually.Key Responsibilities and DutiesIntegration Project Management & Customer RelationsLead Integration Delivery: Act as the primary technical point of contact for customers from project kick-off to go-live, ensuring milestones are achieved on time.Technical Discovery: Conduct scoping sessions with customer IT teams and system integrators to translate business requirements into structured integration plans.Consultative Guidance: Clearly explain complex integration concepts to both technical and non-technical stakeholders, establishing clear partnership boundaries and expectations.Hands-On Technical ConfigurationAPI Suite Support: Guide customers on how to interact with Redzone's standard RESTful OpenAPI library. Provide clear architectural advice on how customers must iterate operations programmatically.SFTP Utility Deployment: Set up and test automated one-way data imports (via CSV templates) utilizing FTP clients.SSO Implementation: Coordinate and configure Single Sign-On integrations using SAML-based Identity Providers (IdPs), managing automatic user provisioning and customer metadata exchange.OPC UA & Data Automation Setup: Assist in provisioning and configuring Redzone’s proprietary client agent (RZLogger) alongside standard OPC Servers (such as KepServerEX) to automatically pull PLCs and other industrial devices’ data.Middleware Utilization & BoundariesAI-Assisted Middleware Mapping: Leverage specialized AI tools (such as Boomi) to quickly build, transform, and manage data workflows within the Boomi environment.Enforce Integration Boundaries: Educate customers on the technical boundaries of the Redzone ecosystem.Maintain Agnostic Support: Reinforce that Redzone is system-agnostic. Support and coach the customer’s IT team or partners as they build and host their own automated middleware workflows, while stepping in to handle the Redzone-side configurations, or owning integrations solutions for customers who purchase integrations projects from Redzone.Key Boundaries of the Role (What You Do Not Do)No PLC/Hardware Engineering: You will coordinate the data-gathering setups (OPC UA/RZLogger), but you will not write low-level PLC code or perform physical instrumentation engineering.No Outbound Scraping: Redzone does not programmatically "fetch" or pull data from external third-party environments; you will configure Redzone to receive incoming data pipelines managed by either Redzone or the customer.