Job Overview:As a Food & Beverage Director , you’ll be responsible for leading the food and beverage service staff.The F&B Director is responsible for ensuring the highest level of member service by overseeing allaspects of service and service staff during operating hours, while working in a clean and safeenvironment, and meeting all financial goals for sales and expenses.Your Responsibilities:
Manages service aspects in all food and beverage assigned areas and events, and
acknowledges, greets and thanks all members and guests.
Manages all dining areas to ensure proper room preparation, including set-up of tables, chairs,
linens, table settings, glassware, etc.
Confirms that all service staff are in proper uniform and adhere to FirstService Residential Dress
Code.
Hires, manages and trains staff in all technical and non-technical aspects of their role including
standards of quality and service.
Creates, maintains and distributes weekly schedules for staff and communicates changes as
appropriate to all.
Communicates with service and kitchen staff regarding reservations and/or special events.
Conducts pre-shift, pre-meal and/or pre-event meetings with all necessary staff.
Evaluates and supervises performance and carries out disciplinary action as needed, in
accordance with FirstService Residential policies and applicable laws.
Makes rounds of all food and beverage outlets to ensure member/guest needs are met.
Responsible for employee relation issues and reviews incidents with General Manager.
Completes and administers employee performance appraisals.
Conducts beverage, china glass and silverware inventories.
Opens and closes dining room(s) and/or Clubhouse on a regular basis. Responsible for ensuring
all is secure upon departure and that all lights, equipment, doors, etc. are turned off and/orlocked.
Acts as the Manager on Duty (MOD) when all other management staff has departed for the
evening and supervises any remaining staff. Works with remaining staff to complete tasks in aneffective and efficient manner.
Fill in as a Server, Host, Wait Assistant, Bartender, etc. to relieve back-up staff during peak
periods or when short staffed.
Controls costs of all food and beverage outlets by assisting management, as requested, in
purchasing, maintaining effective profit and loss controls and monitoring labor costs followingdemand patterns, budget and local labor laws.
Maintains accurate daily and weekly punch details for service staff and processes daily sales
reports and other reports as requested.
Trains all staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol
beverage control policies including confirming legal drinking age and discontinuing service tointoxicated guests.
Maintains member and guest satisfaction by handling inquiries, concerns or comments and
providing solutions; acquiring feedback from members/guests and co-workers in order to ensuresatisfaction and/or implement service improvement ideas; developing new concepts to ensurecustomer satisfaction and repeat business.
Ensures a pleasant dining experience in all outlets by collaborating with the Executive Chef in the
creation of menus and menu pricing as requested.
Communicates and teams well with other departments ensuring appropriate staff levels for all
events and ensuring assigned responsibilities are carried out.
Other duties as required.
Reserved for property specific job responsibilities. (i.e.-Organizing packages)
Skills & Qualifications:
Bachelor's degree or associate degree, and/or equivalent Food and Beverage or Hospitality
experience.
5 years customer service experience.
5 years of food and beverage experience.
5 years supervisor / managerial experience in the food and beverage industry.
Must know and comply with Alcohol and Beverage Control (ABC) laws and requirements.
Must be able to work a flexible schedule.
Ability to multi task effectively and efficiently with strong attention to detail.
Ability to communicate effectively with all levels of management, employees, members and other
stakeholders.
Must be able to handle pressure and deadlines related to the job.
Physical Requirements:
Ability to lift 20 – 35 lbs;
Work in an upright standing position for long periods of time;
Walk and climb stairs;
Handle, finger, grasp and feel objects and equipment;
Ability to detect auditory and/or visual emergency alarms;
Communicate, receive and exchange ideas and information by means of the spoken and written
word;
Ability to quickly and easily navigate the property/building as required to meet the job functions;
Complete all required forms.
Ability to work extended hours and weekends.
We are looking for a Director with experience in Luxury, private clubs and or resorts. Multi-outlet and beach operation experience preferred. Bilingual is a plus
Schedule: To be defined
What We Offer:As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choiceof multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paidholidays, and a 401k with company match. Occasional travel may be required to attend training and othercompany functions.Compensation: $100, 000.00Disclaimer:The above information in this description has been designed to indicate the general nature and level ofwork performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assignedto this job. This is not an all-inclusive job description; therefore, management has the right to assign orreassign schedules, duties, and responsibilities to this job at any time.