 Job Purpose: Under the general guidance of Hyde Beach Managers, responsible for providing exceptional and an enjoyable safe beach experience to guests at the beach commensurate with the demands and expectations of the company. Greets guests at the beach area, provides beach towels to guests, escorts guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of beach area.Duties & Functions:Must love and support their TEAM!Must love and take care of guests!Must say “yes” and “thank you” often!Assist, support, and work with Beach Servers and Beach staffTo understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Beach Manager, when necessary to ensure customer satisfaction.To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.To follow all specified procedures to provide prompt, efficient, and friendly customer service to guests, including describing menu items.Expedite the service of food from the kitchen to Beach guests and to pick-up dirty glassware and plates and replace with clean silverware and glassware.Satisfactorily perform, as directed, all routine opening and closing side duties including preparing folding napkins, and stocking and pre-set up of station to facilitate food service.Assist to remove used dishes and trash from guest beach area.Maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.Ensure order of restaurant and cleanliness in accordance to health and safety regulationsEnsure standards and guest requirements are met at all timesRefill beveragesProvide friendly, courteous, and professional service at all timesEnsure standards and guest requirements are met at all timesPrepare tea, coffee, water, and soft drinksMaintain communication between kitchen/managers and floor staffUnderstand the operational set up and principle of the Beach.Any other reasonable duties as assigned by the supervisor or managerWe recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest serviceADDITIONAL RESPONSIBILITIESCommunicate effectively, both verbally and in writing, to provide clear direction to the venue teams.Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.To be aware of and ensure constant compliance with all necessary operational policies including:Health and SafetyFood HygieneMaintenanceEmergency ProceduresLiquor Licensing SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.Attend mandatory meetings including divisional meetings, staff meetings, etc.Participate in community events and ensure corporate social responsibility goals of the company are met.Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.Keep work area clean and organized.Ensure confidential documents are kept in a secured area.When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.Complete other duties as assigned by the Department Head.Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.Ensure compliance with the company’s policies and procedures.OTHER DUTIES
Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.SAFETY REQUIREMENTSPersonal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.GROOMING/UNIFORMSAll employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.OTHERAdditional language ability preferred.