As a Coordinator, Operational Optimization you will help improve operational processes and enhance efficiency across the operation. This role will involve reviewing existing workflows, supporting process improvement initiatives, and serving as the subject matter expert for our contact center systems. Additionally, you will gather valuable insights from internal teams, supporting our Voice of the Customer (VoC) efforts. If you thrive on solving challenges, streamlining operations, and collaborating with diverse teams, this position offers a chance to make a significant impact.
Duties and Responsibilities Identify recurring issues, inefficiencies, and emerging trends within operations by proactively investigating workflows, bottlenecks, and gaps.Recommend actionable, strategic solutions that align with business goals, enhance performance, and improve service delivery.Collaborate with the Operational Training Team to document and share updates to processes with relevant stakeholders.Process Individual Rights Requests (IRR) promptly, ensuring all responses comply with company policies and legal requirements.Conduct interviews with internal stakeholders and frontline team members to gather valuable feedback for Operational challenges and our Voice of the Customer (VoC) initiatives.Review and validate reported technical issues through the contact center, ensuring appropriate resolution by the designated teams.Serve as the Subject Matter Expert (SME) for assigned projects and initiatives, offering insights and support to achieve successful outcomes.Perform other duties as assigned.#LI-Hybrid