For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.Position in this function is responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the Health Center in conjunction with the physician(s), Regional Manager of Operations, and Regional Medical Director in providing effective leadership to center teammates and overseeing the delivery of quality, cost-effective patient care.Primary Responsibilities:
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
Represents the Company in a professional manner, following all Company policies and procedures
Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Provides overall direction and guidance to clinical and administrative teammates
Communicates organizational objectives and vision to the team
Assists and supports teammates with the development and implementation of departmental goals, policies, procedures, budgets and reporting tools and change
Promotes a team approach to delivering quality, cost-effective care to where patient satisfaction is the primary goal
Prepares annual capital equipment and operating budgets for the Health Center. Monitors departmental activities and justifies variances when necessary. Implements effective tools to improve operational efficiencies and control costs
Ensures the coordination of provider schedules and the scheduling of patients. Monitors appointment availability and implements changes as needed
Works in conjunction with designated Medical Director, Regional Manager and regional team to enhance provider satisfaction. Assists in resolving provider-related issues when necessary
Monitors the impact of growth on the facility’s existing space plan based on projected enrollment, visits and utilization
Propose, plan and direct facility expansion and enhancement projects when required. Maintains a professional facility appearance that meets patients’ expectations
Enhances Health Center visibility through community involvement
Participates actively on organizational and ad hoc committees as needed
Reports progress, operational issues, organizational opportunities and threats to the regional team on a monthly basis or as needed
Monitors patient satisfaction through various programs such as the formal complaint process, new patient survey, CAHPS, HOS, etc. Responds as appropriate
Works toward ensuring customer service standards are met
Ensure staff compliance with all Company policies and procedures
Team development including recruitment, counseling, mentoring and termination of teammates
Ensures all billing policies and procedures are followed
Consistently maintain professional appearance. Personally adheres to dress code policy and ensures compliance of their team
Consistently demonstrates good written and verbal communication, gets along with coworkers and management, and deals effectively and professionally under pressure
Provides leadership experience that directly impacts the hands-on daily operations of the center
Adheres and monitors compliance with all to learn and implement appropriate Federal, State, and local regulations
Consistently exhibits behavior that exemplifies our core values
Ability to multi-task and get stuff done in an efficient and effective manner to ensure center and overall business needs are met
Implements best practices to oversee the care of patients and to better meet patient needs
Performs additional duties as assigned
Must have consistent, punctual and reliable attendance
Ability to travel locally to the Corporate office in Tampa and to other markets as needed
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma, GED or equivalent
Leadership experience
Preferred Qualifications:
5+ years of experience in a Primary Care setting
3+ years of experience in a management capacity
Healthcare industry experience within managed care and/or medical group operations environment
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.